1. Introduction

Last updated date: Sept 1, 2026

This Privacy Policy (“Policy”) describes how The Super LLC, a Washington limited liability company doing business as The Super Coach (“The Super Coach,” “TSC,” “we,” “us,” or “our”), collects, uses, shares, and protects your personal information when you visit our website at www.TheSuper.Coach, purchase our services, or otherwise interact with us.

This Policy applies to all visitors, clients, and users of our website and services. By using our website or purchasing our services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

This Policy should be read together with our Terms of Service, which govern your use of our website and services. Capitalized terms not defined in this Policy have the meanings given to them in the Terms of Service.

If you have questions about this Policy, please contact us at [email protected].

2. Information We Collect

We collect information in the following categories.

A. Information You Provide. When you create an account, purchase services, or participate in our programs, you may provide: name, email address, and phone number; LinkedIn URL; account login credentials (email and password); payment and billing information (billing address, transaction history); resume, work history, and career-related documents; coaching session content (notes, goals, action items); posts and interactions within The Super Community; messages sent through WhatsApp, email, or other channels; testimonials or feedback; and any other information you choose to share.

B. Information Collected Automatically. When you visit www.TheSuper.Coach, we automatically collect device and browser information, IP address, website usage data (pages visited, time on site, clicks), cookies and similar tracking technologies, and referral source.

C. Recorded Coaching Sessions. We record video coaching sessions, both one-on-one and group, for quality, training, and reference purposes. Washington state is a two-party consent state under RCW 9.73.030, meaning all participants must consent to the recording of a communication. By participating in a coaching session, you consent to the recording of that session. If you do not wish to be recorded, notify your coach before the session begins, and we will accommodate your request. Recordings are stored on our video conferencing platform, accessible only to authorized TSC coaches and team members, and retained in accordance with Section 6 of this Privacy Policy.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

1. Delivering and administering our coaching services, including one-on-one sessions, group sessions, and community access.
2. Processing payments, managing your account, and maintaining billing records.
3. Communicating with you about your program, upcoming sessions, and progress.
4. Sending administrative messages such as confirmations, reminders, schedule changes, and service updates.
5. Sending marketing and promotional communications about our services. You may opt out of marketing emails at any time using the unsubscribe link in any email or by contacting us at [email protected].
6. Improving our services, content, website, and overall user experience.
7. Monitoring and maintaining the security of our platform and protecting against unauthorized access or misuse.
8. Complying with applicable legal obligations, including record-keeping and reporting requirements.
9. Enforcing our Terms of Service and other agreements.

4. How We Share Your Information

We do not sell your personal information to third parties. We share your information only in the following circumstances:

1. Service Providers: We share information with third-party providers who help us operate our business, including but not limited to Kajabi (website hosting, program delivery, community platform, and email), Stripe (payment processing), our video conferencing provider (coaching session delivery and recording), WhatsApp (client communication), and analytics providers (website performance and usage). These providers access your information only to perform services on our behalf.
2. Coaches and Team Members: Information relevant to your coaching program may be shared with coaches and team members assigned to work with you.
3. With Your Consent: We may share information when you give us specific permission, such as publishing a testimonial you have approved.
4. Legal Requirements: We may disclose information if required by law, legal process, or government request.
5. Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the successor entity. We will notify you of any such transfer that affects how your personal information is used.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies, deployed primarily through our hosting platform, Kajabi. Cookies are small text files stored on your device that help us understand how visitors interact with our site.

We may use the following types of cookies:

Cookie Type	Purpose
Essential/Functional	Required for basic site functionality, such as maintaining your login session and enabling core features.
Analytics	Collect information about how visitors use our website, including pages visited, time on site, and referral sources. This data helps us improve our content and user experience.
Marketing	Used to deliver relevant promotional content and measure the effectiveness of our marketing efforts.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please be aware that disabling certain cookies may affect the functionality of our website. You may also opt out of analytics tracking by using browser-based opt-out tools provided by your analytics provider.

6. Data Retention

We retain your personal information for as long as your account remains active or as reasonably needed to provide our services to you. The following retention periods apply:

1. Account and Contact Information: Retained for the duration of your active account and for a reasonable period thereafter to fulfill legitimate business purposes, legal compliance, dispute resolution, and enforcement of our agreements.
2. Coaching Session Recordings: Retained for as long as reasonably necessary for quality assurance, coach training, and program improvement purposes. We periodically review stored recordings and delete those that are no longer needed. You may request deletion of your recordings at any time by contacting [email protected].
3. Community Data: Retained for as long as you maintain access to The Super Community. If your account becomes inactive for an extended period, we may archive or delete your community data after providing you with notice and an opportunity to download your content.
4. Payment and Billing Records: Retained as required by applicable tax and financial reporting obligations.
5. Communications: Messages exchanged via WhatsApp, email, or other channels are retained in accordance with the applicable platform’s own retention practices and our internal records management.

When your information is no longer needed for any of the purposes described above, we will securely delete or anonymize it. You may request deletion of your personal information at any time by contacting us at [email protected]. Certain information may be retained where required by law or necessary to resolve disputes or enforce our Terms of Service.

7. Your Rights and Choices

Even where not required by applicable law, we provide the following rights as a matter of good practice and transparency:

1. Access: You may request a copy of the personal information we hold about you.
2. Correction: You may request that we correct any inaccurate or incomplete personal information.
3. Deletion: You may request deletion of your personal information, subject to any legal retention obligations or legitimate business needs (such as dispute resolution or compliance).
4. Marketing Opt-Out: You may unsubscribe from marketing emails at any time by using the unsubscribe link included in each email or by contacting us directly.
5. Recording Opt-Out: You may request that your coaching sessions not be recorded. Please notify your coach before the session begins so we can accommodate your request.

To exercise any of these rights, please email us at [email protected]. We will acknowledge your request and respond within 30 days. We may ask you to verify your identity before processing your request.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Payment information is processed by Stripe and secured in accordance with PCI DSS standards. We do not store full payment card numbers on our systems. Account passwords are encrypted and are never stored in plain text.

No method of electronic transmission or data storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should contact us immediately if you suspect unauthorized access to your account.

If we become aware of a data breach that compromises your personal information, we will notify you and any applicable authorities as required by Washington’s data breach notification law (RCW 19.255.010) and any other applicable legal requirements.

9. SMS and Mobile Communications

If you opt in to receive SMS or text messages from The Super Coach, we may use your phone number to send you program-related communications (such as session reminders and schedule updates) and promotional messages (such as new offerings or special events).

Message frequency varies depending on your program activity and our communications schedule. Standard message and data rates from your mobile carrier may apply.

You may opt out of SMS communications at any time by replying STOP to any message you receive from us, or by contacting us at [email protected]. After you opt out, we will send a one-time confirmation message, and you will no longer receive text messages from us unless you opt in again.

Your consent to receive SMS or text messages is not a condition of purchasing any of our services.

10. Children’s Privacy

Our services are designed for adults and are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

If we learn that we have collected personal information from an individual under 18, we will take prompt steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided personal information to us, please contact us at [email protected] so that we can take appropriate action.

11. Third-Party Links and Platforms

Our website and services may contain links to websites, applications, or platforms operated by third parties. These links are provided for your convenience and do not imply our endorsement of, or responsibility for, the content or practices of those third-party sites. We have no control over, and assume no responsibility for, the privacy practices, terms of use, or content of any third-party website or platform.

We encourage you to review the privacy policy and terms of service of any third-party website or platform before providing your personal information or using those services.

Certain aspects of our services involve third-party platforms, including WhatsApp for client communication and video conferencing tools for coaching sessions. Your use of these platforms is governed by those platforms’ own terms of service and privacy policies, not this Privacy Policy. We are not responsible for how those platforms collect, use, or share your information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make changes, we will post the revised Privacy Policy on our website at www.TheSuper.Coach and update the effective date at the top of the policy.

If we make material changes to how we collect, use, or share your personal information, we will notify you by email (using the email address associated with your account) or by placing a prominent notice on our website prior to the changes taking effect.

Your continued use of our website or services after the updated Privacy Policy is posted constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using our services and contact us to request deletion of your information. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below:

The Super LLC dba The Super Coach
Email: [email protected]
Website: www.TheSuper.Coach

We will make every reasonable effort to address your inquiry promptly. For requests related to your privacy rights (access, correction, or deletion of personal information), please refer to Section 7 of this Privacy Policy for details on our response process and timelines.